Xpress-eSIM - Terms of Service
Last Updated: 25/10/2025
Operated by: Xpress-eSIM (“we”, “us”, “our”)
Product: Xpress-eSIM (mobile app and web services)
1. Acceptance of Terms
By downloading, installing, or using Xpress-eSIM, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws.
If you do not agree, do not use the app.
2. About Xpress-eSIM
Xpress-eSIM provides digital eSIM activation, mobile data plans, and connectivity services through licensed global telecom partners.
We do not manufacture SIM hardware or operate as a mobile network operator; instead, we serve as a digital platform enabling the purchase, activation, and management of eSIM-compatible data plans.
3. Eligibility
To use Xpress-eSIM:
• You must be at least 18 years old, or have parental/guardian consent.
• Your device must support eSIM functionality.
• You must provide accurate information when creating or managing your account.
4. User Account
You may be required to create an account to:
• Purchase eSIM data plans
• View your usage, history, or profile
• Access support
You are responsible for keeping your login credentials confidential and for all activities under your account.
5. Services Offered
Xpress-eSIM may provide:
• eSIM installation instructions
• Local, regional, and global data plans
• Usage tracking
• In-app purchases
• Customer support
• Travel connectivity information
Data plans may vary depending on region, network availability, and third-party operators.
6. eSIM Compatibility
Before purchasing any plan, it is your responsibility to:
• Confirm your device is eSIM-compatible,
• Ensure your device is unlocked,
• Verify regional coverage.
We are not responsible for purchases made on devices that do not meet compatibility requirements.
7. Payments & Billing
All payments made inside the Xpress-eSIM app are processed securely via:
• Flutterwave
• Nowpayments
We do not store your card details.
You agree that:
• Payments are final except where required by law or our Refund Policy.
• Prices may vary by region, currency, or taxes.
8. Refund Policy
Refunds are considered case-by-case, depending on:
• Invalid or unactivated eSIM profile
• Inability to activate due to technical issues not caused by the user
• Duplicate purchases
• Legally required refunds in your region
We cannot issue refunds for:
• Incompatible devices
• Using the eSIM in unsupported countries
• Poor coverage caused by third-party network providers
• User error during setup
For refund requests, contact support at: support@xpressesim.com
9. Fair Usage & Prohibited Activities
You agree NOT to:
• Resell, redistribute, or transfer eSIM profiles
• Manipulate or reverse-engineer the app
• Use the service for fraud, spam, illegal activities, or identity misuse
• Hack, damage, or disrupt the network
Violation may result in termination of your access.
10. Third-Party Services
Xpress-eSIM works with global telecom operators and infrastructure providers.
We are not responsible for:
• Network failures
• Third-party outages
• Coverage limitations
• Roaming restrictions
Your use of third-party networks is subject to their terms and policies.
11. Data & Privacy
We collect only the data necessary to:
• Activate your eSIM
• Deliver your plan
• Process payments
• Provide customer support
• Ensure security and fraud prevention
Data handling complies with:
• Google Play User Data Policy
• Apple App Store Guidelines
• GDPR (where applicable)
Please read our full Privacy Policy.
12. Service Availability
We strive to keep the service available 24/7, but:
• Network operators may have outages
• Coverage may vary by location
• Features may change or be updated
We may modify, update, suspend, or discontinue parts of the service without prior notice.
13. Limitation of Liability
To the fullest extent permitted by law, Xpress-eSIM is not liable for:
• Loss of data
• Device incompatibility
• Poor network coverage
• Third-party failures
• Financial losses
• Travel disruptions caused by lack of connectivity
Your use of the service is at your own risk.
14. Indemnification
You agree to indemnify and hold harmless Xpress-eSIM against any claims resulting from:
• Misuse of the service
• Breach of these Terms
• Violations of laws or regulations
15. Termination
We may suspend or terminate your access if:
• You violate the Terms
• You engage in fraudulent or harmful activities
• Required by law or government request
You may stop using the service at any time.
16. Changes to Terms
We may update these Terms periodically.
Continued use after changes implies acceptance.
17. Governing Law
These Terms are governed by the laws of Nigeria, without regard to conflict of law principles.
Local laws may also apply depending on your country of residence.
18. Contact Information
For inquiries, support, or legal concerns:
📧 support@xpressesim.com
🌐 xpressesim.com